At Africa Adventure Safaris, we are committed to making the car hire process simple, transparent and stress-free. Below is a detailed guide to help you understand how our services operate from start to finish.
Choosing the car
Selecting a car depends on your travel needs and the type of journey you’re planning. We offer a wide range of vehicles including compact cars for city driving, executive sedans for business travel, SUVs for families, 4×4 safari Land Cruisers for national parks and rough terrain, and passenger vans for group travel. When choosing a vehicle, we recommend you consider; the number of passengers traveling, the amount of luggage space required, the type of roads you will be using (city roads, highways, rural or off road terrain), the travel distance and your preferred level of comfort and budget.
If you are unsure, our team is happy to guide you based on your itinerary and travel plans so that you are able to select a vehicle that matches your needs perfectly.
Sending a booking request
Booking a vehicle with Africa Adventure Safaris is simple and convenient. You can send your request through our website booking form, email, phone call or WhatsApp. To help us serve you efficiently, we encourage you to provide detailed information such as your preferred vehicle type, pick-up and drop-off locations, rental dates and times, whether you require self-drive or chauffeur service, and any special requests like child seats, GPS or cross-border travel. The more details you provide, the easier it is for us to prepare and confirm your booking smoothly.
Booking confirmation and rental agreement
Once we receive your booking request, we check vehicle availability and send you a detailed quotation outlining the rental cost and terms. The quotation clearly explains the daily rate, insurance coverage, mileage policy, fuel policy, security deposit (if applicable) and any additional charges such as cross-border permits or extra driver fees. Your booking is confirmed after you approve the quotation, make the agreed deposit or full payment, and sign the rental agreement. A confirmation document is then sent to you with all booking details for reference.
Payment methods and policies
We offer flexible and secure payment options for your convenience. Payments can be made through bank transfer, mobile money, credit or debit card or cash where applicable. For short-term rentals, full payment may be required before or at the time of vehicle pick-up. For longer rentals, payment arrangements can be discussed in advance. A refundable security deposit may be required for self-drive rentals to cover potential damages or traffic fines. This deposit is refunded after the vehicle is returned and inspected in good condition.
Required documents
For self-drive rentals, clients must present a valid driver’s license, and international clients may be required to provide an international driving permit. A copy of a passport or national ID is also required along with a signed rental agreement. Drivers must meet the minimum age requirement and have sufficient driving experience. For chauffeur-driven services, identification details and booking confirmation are sufficient as our professional driver will handle all driving responsibilities.
Vehicle pick-up and delivery process
We offer flexible vehicle collection and delivery options to suit your convenience. You may pick up the vehicle from our office, or we can deliver it to your hotel, residence, airport, or preferred location. During the handover process, a joint inspection of the vehicle is conducted to record its condition and fuel level. Our team explains basic vehicle controls and provides emergency contact information. For airport deliveries, our representative will meet you at the arrival terminal with clear identification. At the end of the rental period, the vehicle is returned to the agreed location and inspected before final clearance.
Rental duration and extension options
We provide flexible rental periods to suit different travel needs. Vehicles can be rented on a daily basis (24-hour period), weekly basis with discounted rates, monthly rental plans, or long-term lease arrangements for corporate clients. If you need to extend your rental period, you should inform us before the agreed return time. Extensions are subject to availability and confirmation.
Roadside assistance and support
Your safety and comfort are important to us. All our vehicles are regularly serviced and maintained to ensure reliability. In case of mechanical issues, breakdowns, or emergencies, our customer support team is available to assist you. Roadside assistance can be arranged and in certain situations, a replacement vehicle may be provided. We remain supportive throughout your rental period to ensure a smooth experience. At Africa Adventure Safaris, we are committed to providing dependable vehicles, clear rental policies and professional service from booking to return.
