What documents are required to rent a car?
For self-drive rentals, you must provide a valid driving license and a copy of your passport or national ID. International clients may be required to present an International Driving Permit together with their domestic license. For chauffeur-driven services, only identification details and booking confirmation are required.
What is the minimum age to rent a car?
The minimum rental age is generally between 23 and 25 years depending on the vehicle category. Drivers must also have held a valid driving license for at least two years.
Do you offer both self-drive and chauffeur-driven services?
Yes, we offer both options. Clients can choose self-drive for flexibility and independence or chauffeur-driven services for comfort, convenience and professional transport support.
Is insurance included in the rental price?
Yes, our vehicles come with standard insurance coverage as outlined in the rental agreement. However, the renter may still be responsible for an insurance excess amount in case of damage or accident unless additional coverage is arranged.
Is there a security deposit?
Yes, a refundable security deposit may be required for self-drive rentals. The amount depends on the type of vehicle and rental duration. The deposit is refunded after the vehicle is returned in good condition.
Do you allow cross-border travel?
Cross-border travel may be permitted upon request and approval. Additional documentation, insurance coverage, and fees may apply depending on the destination country.
What happens in case of a breakdown or emergency?
We provide customer support throughout your rental period. In case of mechanical issues or emergencies, you should contact us immediately. We will arrange assistance and, where necessary, provide a replacement vehicle.
What is your fuel policy?
Vehicles are usually provided with a full tank or agreed fuel level and must be returned with the same fuel level. Any fuel shortage upon return may result in additional charges.
Do you offer airport pick-up and delivery services?
Yes, we provide convenient airport pick-up and drop-off services. We can also deliver vehicles to hotels, residences, or other agreed locations.
How can I make a booking?
You can make a booking through our website, email, phone call, or WhatsApp. Once we confirm availability and you approve the quotation, your booking will be secured after payment or deposit as agreed.
Can I extend my rental period?
Yes, rental extensions are possible upon request, subject to vehicle availability. It is important to inform us before your scheduled return time.
Do you organize safari tours as well?
Yes, in addition to car hire services, we organize customized safari experiences across East Africa including wildlife safaris, gorilla trekking, cultural tours, and adventure trips.
